Below are our most frequently asked questions about Travel Money Now from American Express. If you have any queries please feel free to contact us by phone, email or post.
If you aren't sure which currency you need for your destination,
or what the import or export limits are, our currency selector
tool may help. Please note it is your responsibility to
check if your destination country implements any import or export
restrictions on currencies.
The minimum order value is £150 and the maximum order value is
£2,500 for your online order, with a maximum or £10,000 or foreign
currency equivalent in any rolling 12 month period. There are no
limits to the number of currencies you choose within the order.
Yes, you can order different currency Travellers Cheques and
different currencies at the same time in the one order from £150 up
to a maximum of £2,500.
We offer the following Travellers Cheques:
The exchange rates can be viewed on
Money Now site as part of the order process, the exchange rates
page, and by contacting our Customer Care Team
on 0870 850
cost a maximum of 1p per minute, plus your phone company's access
We provide 0% commission on over 50 currencies and non-Sterling
Travellers Cheques online.
If you order Sterling Travellers Cheques, there will be a
commission charge of 1.5% of the total amount of Sterling ordered,
with a minimum charge of £3.00.
We aim to provide Travellers Cheques and foreign currency at
competitive rates. Details of costs are calculated and displayed
before you complete your order. Please note that some credit or
debit card issuers may charge you a cash advance fee - please check
with your card provider regarding any charges which may apply.
Upon receipt of the Travellers Cheques you must sign
them immediately, in the upper left-hand corner. This is so that
the Travellers Cheques can be reimbursed should they be lost or
stolen at any time.
A fee may be charged for encashment of Travellers
Cheques. This is determined by individual banks and bureaux de
change. Fees may vary so please check before you encash your
More information on
using your Travellers Cheques.
To ensure that your Travellers Cheques are safe, upon
purchase you should sign them in the top left-hand corner of each
Travellers Cheque. You should then record the number sequence and
keep this record separate from the Travellers Cheques and their
wallet this can then be used to identify the Travellers Cheques if
they get lost or stolen.
You can exchange any unused currency or Travellers Cheques at
one of the following American Express locations at the following
Please note that Travellers Cheques do not have an expiry date,
so you can always use them for your next trip. Please be aware that
by purchasing your foreign currency or Travellers Cheques online
you have received preferential rates and we cannot guarantee that
the rates you will receive at our airport locations will be as
Your order will be made up in a mixture of denominations. Your
order will be processed with the denominations available and will
automatically be rounded to the next available denomination.
You will receive a confirmation email, stating that the order
has been successfully completed. This email will also contain an
order number for your reference.
You can pay by any major debit or credit card. We accept
American Express, MasterCard, Visa, Visa Debit
We will not charge you, however your card issuer may charge you
a cash advance and any other applicable fees as per their terms and
American Express Cardmembers must have the Express
Cash or Cash Advance facility activated prior to commencing the
Once the order has been accepted we are unable to make any
changes to your order or cancel your order.
If your order is declined you will receive a message
informing you of this. Please review the message carefully as you
may be able to order via our
Customer Care Team on
0870 850 7814. Calls cost a maximum of 1p per
minute, plus your phone company's access
If, for whatever reason, you experience problems when
placing your order online, you can call our Customer Care
Team on 0870 850 7814. Calls cost a maximum of 1p
per minute, plus your phone company's access charge. Please note we
cannot accept orders for home delivery via our Customer Care
We have taken a number of steps to enhance the safety and
confidentiality of your private information.
As additional protection for your online transactions, we use
'Verified by Visa' and 'MasterCard SecureCode' schemes to this
website as added protection against unauthorised card use.
If you haven't received your email confirmation after 5 minutes,
please check your junk email folder. If you provided a work or
company email address, it may have been blocked by your company. If
you still cannot locate it, please contact us and we will be able to provide
you with your order details.
Verified by Visa and MasterCard SecureCode are products that are
offered in conjunction with card issuers to give added protection
against unauthorised card usage, when shopping at participating
online merchants. If your card issuer is signed up to either of
these schemes then during the payment process you may see an
additional screen requesting your password.
Please note that when entering your details in this screen you
are communicating directly with your card issuer via a secure link.
The information that you enter is not disclosed to us.
If you would like to speak to someone about your card issuer's
payment verification programme you must call your card issuer; this
programme is operated by your card issuer and only they will be
able to assist you with your queries.
Please allow a minimum or four hours before collecting major
currencies (EUR, USD, SGD, NOK, JPY, THB, ZAR, SEK, CNY, DKK, CAD,
AUD, AED, EGP, HKD and Travellers Cheques), and 48 hours for all
You can collect your order from one of the following American
Express airport locations:
No, the rates shown on the website are for online orders online.
You can choose to collect your order at one of our airport
locations or delivered to your home.
If your order is confirmed before 2pm on Monday to Thursday, you can receive it the next business day.
If your order is confirmed after 2pm on Monday to Wednesday, you can receive it in two business days.
If your order is confirmed after 2pm on Thursday and before 2pm on Friday, you can receive it the following Saturday or Monday.
If your order is confirmed after 2pm on Friday and anytime on Saturday or Sunday, you can receive it the following Tuesday.
Please note that the standard Royal Mail Special DeliveryTM Next Day Terms and Conditions apply. Please go to the Royal Mail website for further information.
You can select a delivery date up to 14 days in the future. Your
package will be delivered before 1pm (or 5:30pm in rural areas) to
99% of the UK. Please note that Royal Mail may attempt to deliver
on a Saturday, even if you did not select delivery on this day.
This means for orders requested for delivery on a Monday, we cannot
guarantee the order won't be delivered on the preceding Saturday.
This is at the discretion of Royal Mail and is beyond our
For orders of £600 or less, delivery will cost £5.50.
There is no delivery charge for orders greater than £600. Delivery
costs are displayed during the order process.
For home delivery before 1pm on the next business day, please
place your order before 2pm (GMT). Please note that Royal Mail may
deliver an order requested for Monday on the preceding Saturday. If
you are not home to sign for your order, a "Sorry you were out"
card will be left by Royal Mail. You can then collect your order
from your local sorting office or arrange delivery on an alternate
date on the Royal Mail website.
If your order is confirmed before 2pm on business day, it will
be dispatched via Royal Mail Special DeliveryTM Next Day, which guarantees
delivery before 1pm on the next business days (5:30pm in rural
areas). Your signature is required upon delivery. We will not be
liable for any losses or expenses arising from late or
non-delivery. We are not responsible for deliveries for which Royal
Mail has obtained a signature at your residential address but which
you have not received. For further details on the Royal Mail
Special DeliveryTM Next Day
service, please go to the Royal Mail
If you don't receive your order from Royal Mail by the expected
time (1pm or 5:30pm in rural areas), you can call us on
0870 850 7814 (call charges apply) or email us at
We are available to help from Monday to Friday, 9:00am to 5:00pm
For home delivery orders, your order can only be delivered to
your home address, to prevent unauthorised card use. We may conduct
a number of electronic checks against such sources as the electoral
roll, phone records and the DVLA to verify your home address.
Yes, you will need to sign for your order when delivered by Royal Mail Special DeliveryTM Next Day service. If you are not at home to receive your order, a "Sorry you were out" card will be left by Royal Mail with instructions for collection or to arrange a new delivery date. Photo ID and your signature will be required to collect your package. Please see the Royal Mail website for further information.
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If you need help with your order you can call us on 0870 850
7814, Monday to Friday 09:00 - 17:00.
Change this field if you would like your order to comprise of
small or large value notes or Travellers Cheques.
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